Employment

Essential Job Functions:

• Greets and assists Library patrons with effective and welcoming customer service skills.
• Effectively performs all circulation functions including checking items in and out; updating patron records; creating cards for new library patrons.
• Enforces Library Conduct and Borrowing policies when appropriate, informing administration of infractions when necessary.
• Helps patrons search for and request interlibrary loans using the online catalog.
• Assists patrons with library equipment, including photocopiers, computers, printers.
• Assists patrons with general troubleshooting questions and using the online catalog, internet, and online resources.
• Maintains confidentiality of library records.
• Collects and processes charges for damaged items, out of town cards, or printing.
• Answers phones in a courteous and professional manner; calls patrons regarding requested, overdue, or billed items.
• Answers basic questions and refers more complex questions to appropriate staff as needed.
• Assists in collection maintenance including shelving, shifting, and organizing.
• Processes library materials with labels and protective covers.
• Supports library programming independently or as part of a team.
• Performs other duties as necessary.

Qualifications:

• A strong commitment to customer service is essential.
• Excellent public service skills and patience when working with people of all ages and abilities.
• Exemplary organizational skills and attention to detail.
• Ability to meet deadlines and willingness to reprioritize as departmental needs evolve.
• Ability to balance multiple tasks associated with the day-to-day services of the library.
• Ability to maintain absolute confidentiality of library records and administrative matters.
• Good clerical and keyboarding skills are required.
• Comfortable using computers, the internet, digital resources, and online platforms to perform circulation functions and assist patrons with general troubleshooting and the use of online resources.
• Good knowledge of current office practices and procedures.
• Ability to analyze situations accurately and to adopt an effective course of action.
• Ability to establish and maintain effective working relationships with co-workers.
• Library skills sufficient to accomplish the duties listed above, “transferable” skills, or the ability to learn those skills. In particular, the ability to learn the use of the Dewey classification system, and other library procedures is required.
• Creativity and artistic ability is a plus.
• Sense of humor is essential.

Job Specifications:

• Education and Experience:  A Bachelor’s degree from an accredited college or university is preferred. A high school diploma (or equivalent) and applicable work experience may be substituted. Experience in Sierra library software is highly desirable. 
• Physical Requirements:  Performs duties under typical library conditions.  Position requires frequent physical effort, such as carrying books (20-30 lbs), pushing book carts (up to 150 lbs), bending, stretching, grasping, etc. to retrieve library materials.  Able to view computer screens for extended time periods and to operate computers, telephones, photocopiers, printers and other office equipment.
• Reports to: Assistant Director (Head of Adult Services) or Head of Youth Services
• Schedule: 10-15 hours a week. This position will include evening hours and Saturdays in rotation. While we will strive to provide a predictable schedule, flexibility is a must.
• Compensation:  $18.00 to $20.54 per hour, depending on qualifications and experience.